Service Desk
A Service Desk in a government institution centralizes the management of citizen requests and queries. This allows for more efficient service through various channels such as telephone, email or online platforms. Citizens can receive quick answers to their questions, resolve problems, and access government services more effectively.
Implementing a Service Desk provides a centralized approach to managing incidents, requests and problems. This improves operational efficiency by optimizing resource allocation, tracking tasks, and ensuring requests are handled in a timely manner. Additionally, automating repetitive processes can free up time for staff to focus on more strategic tasks.
A Service Desk allows detailed tracking of all interactions and requests. This not only makes problem solving easier, but also provides valuable data for analysis and decision making. The reports generated by the Service Desk can help identify trends, evaluate staff performance and continually improve the services offered.
Automating your flows has never been so easy and fast
CRMUsing a mobile application, businesses will be able to create opportunities and see the commercial penetration effort in the market.
Service DeskCustomer service is centralized, even with multiple channels such as mobile banking, online banking, self-management and branches.
IntranetStandardizing profiles and roles in various bank branches improves Human Resources management, optimizes operations and increases productivity by clearly defining positions and allowing fluid changes.
SyncSingle sign-on can be applied to all banking solutions, adapting the solution to evolve according to needs