Service Desk
An efficient Service Desk facilitates faster and more effective customer service. Customers can report problems, ask questions and request assistance centrally. The response or solution to problems can be managed in a coordinated manner, which contributes to a more positive customer experience.
A Service Desk allows for centralized problem management and incident resolution. Support professionals can effectively log, prioritize and assign issues, ensuring a timely response to customer concerns. This contributes to reduced vehicle downtime and improves operational efficiency.
A Service Desk provides a platform for tracking and analyzing recurring problems. By recording and categorizing problems reported by customers, organizations can identify patterns and trends. This allows preventive and corrective measures to be taken to address underlying issues, thereby improving the overall quality of automotive products and services.
CRMUsing a mobile application, businesses will be able to create opportunities and see the commercial penetration effort in the market.
Service DeskCustomer service is centralized, even with multiple channels such as mobile banking, online banking, self-management and branches.
IntranetStandardizing profiles and roles in various bank branches improves Human Resources management, optimizes operations and increases productivity by clearly defining positions and allowing fluid changes.
SyncSingle sign-on can be applied to all banking solutions, adapting the solution to evolve according to needs