Service Desk
A Service Desk in the retail industry can provide fast and efficient support to resolve technical issues, customer queries and point-of-sale assistance. The ability to quickly respond to technical issues, product inquiries or transactions contributes to a more satisfying customer experience and prevents disruptions to daily operations.
A Service Desk helps to efficiently manage incidents and technical problems that may arise in retail stores. This includes troubleshooting hardware, software, and connectivity issues, as well as coordinating with other teams to troubleshoot more complex issues. Effective incident management helps maintain business continuity and minimize the impact on operations.
A Service Desk can improve customer experience by providing quick responses and solutions to their queries. In addition, it can contribute to greater availability of systems and technologies in stores, avoiding interruptions that could negatively affect the customer experience. Efficient and hassle-free customer service contributes to customer loyalty and positive brand reputation.
Automating your flows has never been so fast and easy
CRMUsing a mobile application, businesses will be able to create opportunities and see the commercial penetration effort in the market.
Service DeskCustomer service is centralized, even with multiple channels such as mobile banking, online banking, self-management and branches.
IntranetStandardizing profiles and roles in various bank branches improves Human Resources management, optimizes operations and increases productivity by clearly defining positions and allowing fluid changes.
SyncSingle sign-on can be applied to all banking solutions, adapting the solution to evolve according to needs